What is required in the first instance (for drone operations)
The location of the shoot (with an exact postcode if possible), the proposed date and a brief containing as much background information as possible.  This will enable us to identify the airspace classification and carry out a desk top survey to ascertain local hazards and thus provide a clear and concise advice and fee proposal.

Developing the brief
Once the desktop survey is complete and fee proposal is accepted, we can begin to develop the mandatory site survey documentation and acquire the relevant permissions for the flight to commence. 

Weather
We monitor the weather forecast 5 days in advance of any shoot.  Unfortunately we are unable to fly in rain or with high winds for safety reasons.  48 hours prior to the shoot (or sometimes 24 hours depending on the project) we provide a "go-no go" decision based on the weather forecast.  If a "no-Go" decision is made, we will reschedule the shoot to the next suitable date at no additional cost.  Weather is a know business risk in the UK, so we have to be as flexible as possible to ensure that bookings can be rearranged.

Live events
In order to cover the mandatory pre-site survey, we ask for a 20% deposit on the fee proposal.  We ask for this deposit as sometimes live events and weather sometimes do not 'play ball'' and we need to cover any expense incurred during the pre site survey just in case the flight can not happen to due weather.

Payment and delivery of media
All other commissions are invoiced following the successful delivery of the electronic media, which will be via internet cloud storage systems in a truly lossless format.  Invoice payment is to be made within 14 days.

Copyright and Use of Material 
Cineflow.co.uk retains the copyright of all aerial photography and filmed content.  We can negotiate and agree a buy out of footage for specific filming contracts.  Our clients have full use of all photography and filmed material for their own business promotion, media, print, marketing, advertising and website use.  In our terms of service clients are permitted to use all material in conjunction with their media, print and advertising suppliers. Clients are not permitted to sell the material or allow general 3rd parties to use it with prior written agreement with us. Cineflow promotes their business and services via a diverse combination of media channels.  We reserve the right to use any video footage or photograph still images for our own PR purposes, on our website, in a showreel, in printed material and on social media.
With regard to client confidentiality, cineflow.co.uk agrees not use any video footage or photographs until our client has published the material.  We also reserve the right to supply video footage and photographs to stock libraries at a later date.